PERSONAL DATA PROTECTION CHARTER
Pathé Cinémas (hereinafter referred to as « We ») wishes to give you, the user (hereinafter « You ») visibility over the processing of your personal data (your «personal data").« Data ») and your rights under the relevant regulations.
This charter (the « Charter ») applies to all the services offered by Pathé Cinémas for its cinema reservation activities, in particular when you contact us to subscribe to our services on our Website. https://location.pathe.fr/ (« Website Internet »).
We may modify the Charter by updating this page. We therefore invite you to consult it regularly to ensure that you are in agreement with any changes.
We consider that you have accepted this Charter when you use our services.
If you have any questions about the Charter, you can contact us on our Website by completing our contact form, by e-mail at service-commercial@pathe.fr or by post at Service Commercial Pathé Business - Location de salles, 1 rue Meyerbeer 75009 - Paris (France).
Table of contents
1. Who are we?
2. Who is responsible for processing?
3. What types of Data do we collect?
4. Why do we process your Data / for what purposes do we process your Data?
5. Are you obliged to provide us with your Data?
6. How do we obtain your consent?
7. How long will your Data be kept?
8. Cookies and similar technologies
9. With whom do we share your Data?
10. To which countries do we transfer your Data?
11; What measures are taken to guarantee the security of your Data?
12. What are your rights and how can you exercise them?
The charter in a nutshell :
| Data collected When you subscribe to one of our services, we ask you for certain Data. In addition to the Data collected directly from you, other Data may be automatically collected or generated by our computer systems. | What we do with your Data The collection of your Data enables us to provide you with the services you have subscribed to and also to get to know you better so that we can offer you personalised services. |
| Recipients of the Data Your Data is intended for all our cinemas, our various departments and the service providers authorised to process your Data on our behalf in order to provide you with the associated services. | Location and transfer of your Data We store your Data mainly in the European Union. Some of your Data may be transferred outside the European Union, via certain functionalities. These data transfers are subject to appropriate safeguards (see section 10). |
| Setting your options You can manage your Cookie consent settings at any time by clicking on the « " link.« Setting your cookies »You can unsubscribe by clicking on the "Unsubscribe" link at the bottom of the page on our Website. If you no longer wish to receive our commercial offers, you can use the unsubscribe link in the email sent to you. If you do not wish to receive our best commercial offers, we will only send you communications relating to the products and services that you subscribe to (for example to confirm your reservation). | Contact us If you have any questions about the Charter, you can contact us: via the contact form on our Website; by e-mail at the following address: Service-commercial@pathe.fr for requests that cannot be made using the contact form. by post to the following address: DPO Pathé Business - Venue rental 1 rue Meyerbeer 75009 Paris |
1. Who are we?
Pathé is a group of companies involved in the production, distribution and exhibition of films in France and abroad.
Pathé Cinémas groups together the Pathé companies whose business covers the exhibition of films. Pathé Cinémas is represented by Pathé Cinémas (Société par Actions Simplifiée, R.C.S. Paris 392 962 304) and its subsidiaries.
The implementation of the offers and services proposed by Pathé Cinémas on the Website involves the following subsidiaries:
- Pathé Cinémas Services SNC (R.C.S. PARIS 392 706 412) manages the Website, the mobile application and customer relations for cinema services.
2. Who is responsible for processing?
The person responsible for processing your Data is Pathé Cinémas Services SNC (R.C.S. PARIS 392 706 412), whose registered office is located at 1, rue Meyerbeer 75009 - Paris. Pathé Cinémas Services belongs to the Pathé Cinémas group of companies.
3. What types of Data do we collect?
We offer various services for which we collect different types of information about you or your beneficiaries. We may collect the following Data:
- Automatically when you access the Website These include your IP address, technical information about your browser and terminal, and Browsing Data.
- When you subscribe to our room reservation services Your contact details: surname, first name, email address, telephone number, cinema concerned and details of your booking.
- When you contact our customer service Your personal details: your surname, first name, email address, information about your request and any attachments relating to your request. We keep a record of our exchanges in order to process your request.
- When you take part in our events and promotions your surname, first name, email address, telephone number and postal address.
4. Why do we process your Data / for what purposes do we process your Data?
We use and process your Data for several reasons:
managing your room reservations ;
managing your customer service requests;
customer relationship management and improvement;
sending personalised information and offers;
the organisation of promotional operations such as competitions, particularly via social networks; ;
carrying out statistical studies, in particular to better meet your expectations; ;
improving the Website and mobile application and your browsing experience.
We may also store and process your Data for fraud prevention purposes.
5. Are you obliged to provide us with your Data?
You are under no legal obligation to provide us with any information about yourself.
However, we cannot provide you with the requested service if you do not provide the information shown as mandatory on our collection forms.
In addition, you are free to provide us with the Data identified as optional, the collection of which will enable us to improve the service offered.
6. How do we obtain your consent?
Where required by applicable regulations, we will only collect, process and use your Data after obtaining your clear, explicit and unequivocal consent.
We collect your consent in the following situations: when you accept web browser cookies (see 8. Cookies).
7. How long will your Data be kept?
Your Data will be kept for the duration of the contractual relationship or subscription to a service, and then for the period necessary to manage the end of the contract or service and to protect our interests in the event of a dispute or legal action. We ensure that the period of retention is reasonable in relation to the purpose of the retention.
Below are the different retention periods for your Data for each service offered.
| Purpose | Legal basis | Retention period before deletion or anonymisation |
| Website security | Legitimate interest | Up to 6 months |
| Manage your room reservation contracts | Contract | For the duration of the contract and 5 years from the end of the contract 10 years from invoice generation for accounting data |
| Managing customer service requests | Contract Legitimate interest | Duration required to resolve the request and 5 years from the end of the request in the case of claims |
| Sending personalised information and offers | Legitimate interest | 3 years from last contact |
| Organisation of promotional operations such as competitions, particularly via social networks | Contract | Duration of the promotional operation and 5 years after the end of the operation in the event of complaints. |
| Statistical studies | Legitimate interest | Duration required to carry out the statistical study or until the right to object is exercised |
| Managing your requests to exercise your RGPD rights | Legitimate interest | Proof of dispatch and receipt of your reply will be kept for 5 years. |
| Exercising or defending a legal right | Legitimate interest | 5 years after the date of knowledge of the facts in dispute |
8. Cookies and similar technologies
When you visit our Website or our mobile application, cookies and other tracers may be deposited and read in the browser of your computer or terminal.
These cookies and other similar technologies enable us to collect Data in order to :
to enable browsing on our Website; ;
track your browsing and measure the audience; ;
personalise your browsing experience ;
offer you advertising corresponding to your centres of interest.
Cookies are kept for a maximum of 13 (thirteen) months from the time they are placed on your browser or terminal. At the end of this period, new consent will be required. You may withdraw your consent at any time.
| Type of cookie or similar technology | Partner | Maximum service life | Consequences of blocking |
| Consent management | Didomi | 12 months | Loss of consent, which has to be renewed each time you log on |
| Securing | Google reCaptcha | 6 months | Blocking customer service calls |
| Audience measurement | Google Analytics | 13 months | No consequences |
| Personalised advertising (conversion measurements for advertising campaigns on the website) | Google Advertising Products LinkedIn Facebook Ads | 3 months 12 months 3 months 12 months | No consequences |
Cookies are deposited either by us or by third parties depending on the choices you have made when setting your consent parameters. Cookies are deposited when you first visit the Site or when you first use the mobile application.
As a reminder, you can set your Cookie consents at any time by clicking on the « " link.« Setting your cookies »You will find this information at the bottom of the page on our Website.
To find out more about third-party cookies and the privacy policy of our partners and/or to exercise your rights with our partners, please consult the following links:
Google Ads : https://policies.google.com/privacy
Google Analytics : https://support.google.com/analytics/answer/6004245?hl=fr
Google reCAPTCHA: https://policies.google.com/privacy
LinkedIn : https://www.linkedin.com/legal/privacy-policy
Facebook Ads : https://www.facebook.com/about/privacy/
The partners listed above act as sub-contractor(s) and/or joint controller(s) of the processing of your Data, in accordance with the agreements entered into with each partner.
9. With whom do we share your Data?
We share your Data with our subcontractors who help us to manage the services we offer you, in particular the Website and customer service. The involvement of each of these sub-contractors is strictly limited to the services they perform on our behalf.
We ensure that our subcontractors offer sufficient guarantees to ensure the implementation of security and confidentiality measures for the Data to which they have access in the performance of their duties, as defined by the applicable regulations.
10. To which countries do we transfer your Data?
We store your Data mainly in the European Union.
Some of your Data may be transferred outside the European Union by certain functionalities offered by our partners (for example for interactions on social networks).
To find out more about these features and the privacy policies of our partners, please consult the following links:
Google Ads : https://policies.google.com/privacy
Google Analytics : https://support.google.com/analytics/answer/6004245?hl=fr
Google reCAPTCHA: https://policies.google.com/privacy
LinkedIn : https://www.linkedin.com/legal/privacy-policy
Facebook Ads : https://www.facebook.com/about/privacy/
These data transfers are based on the «adequacy decision".Data Privacy Framework » (« DPF») adopted by the European Commission on 10 July 2023, allowing the transfer of data to the self-certified organisations listed above, which are on the list of self-certified companies maintained by the US Department of Commerce (Data Privacy Framework List).
11. What measures are taken to guarantee the security of your Data?
We implement appropriate technical and organisational measures to guarantee a level of security for your Data appropriate to the risks of loss, unauthorised access, modification, alteration, disclosure or destruction.
Access to your Data is strictly controlled and reserved for employees of Pathé Cinémas, its subsidiaries and subcontractors.
In accordance with the regulations in force, Pathé Cinémas implements physical and electronic backup procedures for the Data collected on the Website.
We draw your attention to the fact that Pathé Cinémas does not control the risks associated with the operation of the Internet and in particular the occurrence of one-off events that may result in the loss of Data or an attack on the confidentiality of Data in transit on the Internet.
Pathé Cinémas cannot be held responsible in the event of interruption of access to the Website for reasons of force majeure or beyond its control.
In the event of a breach of the security of your Data, this will be notified to the Commission Nationale de l'Informatique et des Libertés (French Data Protection Authority) and brought to your attention where required by the applicable regulations.
12. What are your rights and how can you exercise them?
What are your rights?
Depending on your personal situation, you have the rights listed below.
Right of access You have the right to access the personal data we hold about you. This gives you the right to receive a copy of your Data and information about the processing of your Data.
Right to rectification You have the right to ask us to correct your Data if it is inaccurate or obsolete.
Right to erasure You have the right to request the deletion of your Data. Please note that your Data may only be deleted when it is no longer necessary for the purposes for which we collected it and we have no other legal basis for processing it.
Right to object Where we process your Data on the basis of a legitimate interest, you may object to such processing where this is justified by your particular circumstances. In certain cases, we may not accede to your request if we demonstrate that the legitimate interest we are pursuing prevails.
Right of limitation Limitation of use: you may request that the use of your Data be limited, in particular where the Data is not or is no longer necessary, or where you have contested the accuracy of the Data, until such time as we are able to verify its accuracy.
Right to portability We will provide you, or a third party chosen by you, with your Data in a structured, commonly used and machine-readable format. Please note that this right only applies to your Data that we process automatically (i) with your consent or (ii) in the performance of a contract with you.
Fate of data after death In accordance with article 48 of French law no. 78-17 of 6 January 1978 relating to data processing, data files and individual liberties (the «Data Processing and Individual Liberties Law»), you have the right to define directives relating to the fate of your data after your death. These directives may be of a general or specific nature and may be modified or revoked at any time.
In the absence of instructions, or if the instructions do not state otherwise, your heirs will be able to exercise your rights after your death under the conditions set out in article 85 of the French Data Protection Act (Loi Informatique et Libertés).
Furthermore, if the processing of your Data is based on your consent, you also have the right to withdraw your consent at any time.
How can you exercise your rights?
You can manage your Cookie consent settings at any time by clicking on the « " link.« Setting your cookies »You will find this information at the bottom of the page on our Website.
If you no longer wish to receive our best commercial offers, you can use the unsubscribe link in the email sent to you.
If you do not wish to receive our best commercial offers, we will only send you communications relating to the products and services that you subscribe to (for example to confirm your reservation).
For all other enquiries, please contact us:
Via the contact form on our website;
By e-mail to the following address: service-commercial@pathe.fr for requests that cannot be made using the contact form.
By post to the following address DPO Pathé Business - Location de salles, 1 rue Meyerbeer 75009 Paris (France).
In this case, in order to process your request efficiently, please give us your full name and email address. You should also specify in your request whether you wish to receive a reply by post or by e-mail.
Please note that if the information you provide does not allow us to confirm your identity or if there is reasonable doubt, we may ask you to provide us with additional information or documents.
We will reply as soon as possible, and in any event within one month of receipt of your request, which may be extended by a further month depending on the request.
13. Data Protection Officer
Pathé Cinémas has appointed a Data Protection Officer or «DPO".« Data Protection Officer »(DPO) who can be contacted at dpo@pathe.fr
14. Submitting a complaint to the CNIL
If you consider that we have not processed your Data in accordance with the regulations on the protection of personal Data, you may lodge a complaint with the CNIL : https://www.cnil.fr/fr/plaintes.